Privacy Policy

Welcome to B4L4NCED BY ALIYAH ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. If you have questions, contact us at [email protected].

We may collect the following categories of personal information:

• Personal identifiers: name, email address, phone number
• Payment information: billing address, credit/debit card details (processed securely via Stripe — we do not store card numbers)
• Communications: messages you send us through our contact form, email, or social media
• Usage data: IP address, browser type, pages visited, time spent on pages (via analytics tools)
• Voluntarily submitted information: health goals, wellness history, or personal details shared during coaching intake forms

We use the information we collect to:

• Provide, operate, and improve our wellness coaching services, digital products, and membership programs
• Process transactions and send related information, including purchase confirmations and invoices
• Send you marketing and promotional communications (with your consent) — including our newsletter, wellness tips, and product announcements
• Respond to your comments, questions, and requests
• Schedule and manage coaching sessions, therapy appointments, and events
• Monitor and analyze usage trends to improve your experience on our website
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Stripe — for secure payment processing
• Gumroad / Stan Store / Etsy — for digital product delivery
• Email marketing platforms (e.g., Mailchimp, ConvertKit) — for newsletter delivery
• Calendly or similar scheduling tools — for booking sessions
• Google Analytics — for website usage analytics
• Zoom — for virtual coaching sessions and events

All third-party providers are contractually required to keep your information confidential and use it only to provide services on our behalf.

We may also disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of B4L4NCED BY ALIYAH, our clients, or others.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential cookies: necessary for the website to function properly
• Analytics cookies: help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing cookies: used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser. Note that disabling certain cookies may affect website functionality.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Coaching session records and client files are retained for a minimum of 3 years following the end of our working relationship. You may request deletion of your data at any time (see Section 8).

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure payment processing via Stripe, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: request a copy of the personal information we hold about you
• Right to correction: request correction of inaccurate or incomplete data
• Right to deletion: request that we delete your personal information
• Right to opt-out: unsubscribe from marketing emails at any time using the unsubscribe link in any email
• Right to data portability: request your data in a portable format
• Right to restrict processing: request that we limit how we use your data

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

Our website may contain links to third-party websites (such as Etsy, Gumroad, or social media platforms). We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.